Call Center Specialist Job at Baptist Health, Little Rock, AR

  • Baptist Health
  • Little Rock, AR

Job Description

Department: Call Center Services

Shift: Evening

Working Hours: Tuesday, Wednesday, Thursday 2:30p - 11p, Friday and Saturday night 10:45p-6:45a (overnight)

Summary:

Provides operational leadership for CCS. Provides the highest level of customer service, emergency activations and call processing. Participates in after hours CCS staffing on call. Provides coordination of BH pager support and services. Coordinates and trains all new employees. Assists in ongoing training and support of team members. Maintains accurate information in the knowledge base. Prepares work scheduled for team members. Demonstrates positive leadership in all aspects of the job.

Other information:

Education/Experience: High School Diploma or GED. 36 months call center customer service experience.


Skills/Knowledge/Abilities: Excellent interpersonal skills. Proficient computer skills. Ability to work in a team environment. Performance expectations as specified are achieved (Call Center Associate I and Call Center Associate II expectations exceeded). Self starter. Positive leader skills. Organizational skills.

This job will be authorized 80.00 hours bi-weekly.

Job Tags

Shift work, Afternoon shift

Similar Jobs

Ellenco Estágios

Dress A Med - Fashion Marketing & Advertising - Paid Internship at Dress A Med Los Angeles, CA Job at Ellenco Estágios

Dress A Med - Fashion Marketing & Advertising - Paid Internship job at Dress A Med. Los Angeles, CA. ( DO NOT APPLY IF YOU ARE NOT A COLLEGE STUDENT....  ...medical apparel based in Los Angeles, is seeking PAID interns. The Dress A Med Studio internship is a significant opportunity... 

ResourceMFG

Yard Jockey Job at ResourceMFG

Job Description Job Description Resource MFG is looking for a Yard Jockey / Spotter Driver in Aliquippa, PA $19-22 per hour Monday - Friday | 7:00 AM - 3:00 PM/3:00 PM - 11:00PM This position is responsible for safely moving trailers throughout the yard and...

Franklin Templeton

Senior Trust Settlement Officer Job at Franklin Templeton

Fiduciary Trust International is a premier investment and wealth management firm with a commitment to growing and protecting wealth across generations. We offer a dynamic and collaborative approach to managing wealth for high-net-worth and ultra high-net-worth individuals...

Vuori, Inc

Retail Sales Associate, Disney Springs Job at Vuori, Inc

Job Description Job Description Company Description Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle...

Innovative Cleaning Services

Construction Cleaning Job at Innovative Cleaning Services

 ...Buildings Before Turnover Thoroughly clean all surfaces as necessary to create a finished and new appearance. Clean floors and...  ...shelves, ledges and overhangs and place them in the designated post-construction staging area. Remove all waste canisters, empty their contents...