Job Description

Customer Connect Support SpecialistSupport Customer Connect related activities including recall, service campaign, and settlement initiatives. Generate reports which may pull data from a single or multiple systems. Assists management with developing, generating and updating reporting of recalls and service campaigns. Generate, review and maintain documentation on system reports and charts. Identify, analyze and research trends, data errors or inconsistencies within the assigned business units. Monitor supply of campaign parts and dealer backorders and work with internal departments and parts suppliers to identify issues. Utilize the following applications to support assigned projects: Microsoft Office, SQL, Alteryx, Siebel CRM, and AS400. Update customer facing documents, including but not limited to recall and service campaign content on websites, call center talk tracks and owner notifications. Interact with client contacts as assigned, exemplifying professional attributes. Complete ad hoc projects with tight deadlines which will require daily updates to client.QualificationsCollege degree in relevant or related field (preferred). Excellent understanding of Microsoft Excel formulas (required). Experience with SQL queries to retrieve data from databases (preferred). Experience with data prep, analysis and related tools (preferred). Familiarity with Alteryx (highly preferred). Ability to prioritize work among multiple projects and monitor progress and status. Excellent organizational skills with attention to detail. Excellent verbal and written communication skills with the ability to effectively communicate with operations team and clients. Ability to collaborate effectively and work as part of a team.

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