Job Description
Reports to: Director of Operations
Classification: Exempt
The
Executive Housekeeper at Carneros Resort and Spa is a strategic and hands-on leader responsible for overseeing the cleanliness, presentation, and guest readiness of the resort's expansive 28-acre property, including guest cottages, public spaces, and back-of-house areas. This role requires a visionary approach to
building and refining systems, checklists, and operating standards that align with Forbes Five-Star expectations and ensure consistency, efficiency, and excellence across all touchpoints.
The ideal candidate has a passion for luxury hospitality, excels in team development, and is skilled in operational transformation, particularly in large-scale resort environments.
Key Responsibilities Strategic Leadership & Process Development - Lead the restructuring and refinement of housekeeping procedures, SOPs, and luxury service checklists , creating a cohesive and proactive departmental framework.
- Standardize processes for daily service, deep cleaning, turndown, amenity presentation, and quality inspections to ensure brand consistency.
- Collaborate with the Director of Rooms and Engineering to streamline communication and workflow for maintenance requests and room readiness.
- Establish metrics to monitor quality, efficiency, and performance across the housekeeping operation.
Team Leadership & Training - Recruit, train, and lead a diverse housekeeping team, including supervisors, room attendants, and housepersons.
- Foster a high-performance culture focused on pride of presentation, attention to detail, and accountability .
- Deliver continuous training on cleaning protocols, luxury service standards, Forbes guidelines, and safety compliance.
- Conduct regular inspections and audits to reinforce standards and coaching moments.
Luxury Standards & Guest Experience - Maintain a consistent visual standard across all guest areas that aligns with Carneros' brand and Forbes expectations.
- Partner with Front Office and Guest Services teams to anticipate VIP needs, respond to guest requests, and resolve challenges promptly.
- Oversee amenity programming, linen standards, and seasonal touchpoints that elevate the guest experience.
Inventory, Labor, & Vendor Oversight - Manage linen, amenity, and housekeeping supply inventories in collaboration with Purchasing.
- Oversee scheduling and labor forecasting based on occupancy trends and event timelines.
- Build relationships with external vendors to ensure reliable support for deep cleans, upholstery care, or specialty services.
- Maintain fiscal responsibility through cost controls and accurate labor/resource planning.
Qualifications - 5+ years of leadership experience in luxury housekeeping or rooms operations, ideally in a resort environment of 100+ rooms and multiple outlets
- Proven experience building or overhauling housekeeping systems, SOPs, and luxury standards
- Strong leadership, training, and interpersonal skills with a proactive, team-oriented mindset
- Knowledge of Forbes standards, OSHA safety regulations, and environmentally conscious cleaning practices
- Excellent organizational and time-management skills, with the ability to handle multiple priorities across a large property footprint
- Proficiency in hotel property management systems (PMS), housekeeping software, and Microsoft Office
- Bilingual (English/Spanish) preferred
Physical & Schedule Requirements - Ability to work a flexible schedule , including weekends, evenings, and holidays based on occupancy and resort needs
- Ability to walk the property frequently (28 acres) and conduct in-person inspections daily
- Must be able to lift up to 40 pounds and assist with linen, supplies, or equipment as needed
Job Tags
Seasonal work, Work at office, Flexible hours, Afternoon shift