Switchboard Operator Job at Innovation At Work, Bronx, NY

  • Innovation At Work
  • Bronx, NY

Job Description

Switchboard Operator Innovation At Work, Inc. is seeking professional and reliable Switchboard Operators to support 24/7 communication operations at the James J. Peters VA Medical Center in Bronx, NY. This role is responsible for managing high-volume incoming calls, routing communications accurately, and supporting critical hospital communication functions including emergency notifications and overhead paging. Available shifts (24/7 coverage required): Weekday shifts (Monday Friday): - Day shift: 7:00 AM 3:00 PM - Evening shift: 3:00 PM 11:00 PM - Overnight shift: 11:00 PM 7:00 AM Weekend & holiday shifts: - Day shift: 7:00 AM 3:00 PM - Evening shift: 3:00 PM 11:00 PM - Overnight shift: 11:00 PM 7:00 AM Schedules will be assigned based on operational needs. Candidates must be flexible to work weekends, holidays, and rotating shifts. Key responsibilities: - Operate multi-line telephone switchboard systems in a high-volume environment - Answer and route incoming calls to appropriate departments, staff, and on-call personnel - Initiate overhead paging announcements and emergency code communications - Maintain accurate logs of calls, messages, and critical communications - Provide information and assistance to patients, visitors, and staff in a professional manner - Monitor and respond to urgent and routine communication requests - Ensure timely and accurate message delivery across departments - Maintain confidentiality in accordance with HIPAA and Privacy Act requirements Requirements: Minimum qualifications: - High school diploma or equivalent - Minimum of 12 years of experience in a call center, switchboard, or customer service role - Ability to handle high call volumes in a fast-paced environment - Strong verbal communication and listening skills - Basic computer proficiency (Microsoft Office, call logging systems) - Ability to multitask and prioritize effectively

Job Tags

Work at office, Monday to Friday, Flexible hours, Shift work, Rotating shift, Weekend work, Day shift, Afternoon shift, Weekday work

Similar Jobs

Albany Med Health System

Infectious Disease Physician Job at Albany Med Health System

 ...The Department of Medicine at Albany Medical College is seeking an Infectious Disease Physician with an interest in academic medicine to join their team. The successful candidate will be board certified or board eligible in infectious disease and will be given an... 

Nesco Resource

Contracts Administrator Job at Nesco Resource

Job-ID28581639Reference26-14753TypeDirect PlacementSalary$100,000-$115,000 / year Position Summary The Sr. Contract Administrator is responsible for administering assigned contracts of moderate scope and complexity to ensure fulfillment of contractual obligations and compliance... 

Postal Jobs Source (a division of Labor Services)

Postal Clerk - Proctor Job at Postal Jobs Source (a division of Labor Services)

The Postal Service is the largest government-related agency, employing nearly 1 million people, and is currently hiring nationwide with many positions available. Job Description Clerk Clerks sell stamps, take incoming mail, and sort and distribute mail in addition...

TeamTalent Solutions LLC

PERSONAL DE LIMPIEZA Job at TeamTalent Solutions LLC

 ...Job Description Job Description Description: SE BUSCA PERSONAL DE LIMPIEZA PARA EVENTOS! nete a nuestro equipo y trabaja en diferentes eventos en Chicago y suburbios . PAGO: Desde $18 por hora Qu ofrecemos? Diferentes fechas y horarios disponibles... 

The Pictsweet Company

Corporate Pilot Job at The Pictsweet Company

 ...Corporate Aviation Captain to join our team. This position is based in Jackson, Tennessee and offers a great opportunity for experienced pilots seeking less time away from home and a better work-life balance. This Captain will serve as a member of a two pilot team during...